Vidoma Care and Disability Services Pty Ltd respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and protect information provided through our website and during enquiries about our services.
This policy applies to information collected through our website, contact forms, phone calls, emails and other communication with Vidoma Care.
Who We Are
Our website is operated by Vidoma Care and Disability Services Pty Ltd.
Website: https://vidomacare.com.au
Email: admin@vidomacare.com.au
We provide disability and NDIS support services to participants, families, carers and support networks.
What Personal Information We Collect
We may collect personal information when you contact us, complete a website form, make an enquiry, request services or communicate with our team.
This may include:
- Your name
- Phone number
- Email address
- Details about your enquiry
- NDIS-related information, where provided by you
- Information about support needs, goals or services required
- Any other information you choose to provide
If you contact us about NDIS or disability support, you may choose to provide sensitive information, such as health, disability or support-related details. We only collect sensitive information where it is necessary to respond to your enquiry or provide services, and where you have provided consent.
How We Use Your Information
We may use your personal information to:
- Respond to your enquiries
- Contact you about services
- Assess your support needs
- Provide disability or NDIS-related services
- Manage appointments or service requests
- Communicate with participants, families, carers or support coordinators
- Improve our website and services
- Meet legal, administrative, insurance or compliance requirements
We will not sell your personal information to third parties.
Contact Forms
Our contact forms may use spam protection tools, such as Google reCAPTCHA, to help protect our website from spam and misuse. These tools may collect technical information such as your IP address, browser details and interaction data, and are subject to the privacy policies of the relevant third-party provider.
When you submit a contact form on our website, we collect the information entered into the form, such as your name, email address, phone number and message.
This information is used to respond to your enquiry and provide information about our services. Please avoid submitting highly sensitive information through website forms unless necessary.
Appointment Bookings
When you book an appointment through our website, we may collect information such as your name, phone number, email address and selected appointment time.
We use this information to confirm, manage and communicate with you about your appointment or service enquiry.
Our website may use third-party booking tools, including Google Calendar or Google appointment scheduling services. When you use these booking tools, your information may be processed by Google in accordance with Google’s own privacy policy and terms. Google may also use cookies or similar technologies when you interact with the booking widget.
We recommend that you review Google’s Privacy Policy for more information about how Google handles personal information.
Referral Forms
When you submit a referral form through our website, we collect the information provided in the form. This may include the referrer’s name, contact number, email address and relationship to the participant.
We may also collect information about the participant, including their name, contact number, email address, support needs, services requested, NDIS or funding information, and any additional details provided in the form.
Referral information is used to assess the enquiry, contact the referrer or participant, arrange services, understand support needs and communicate with relevant parties where appropriate.
If you provide personal or sensitive information about another person, such as a participant, you confirm that you have their consent or appropriate authority to provide that information to us.
Please avoid submitting unnecessary sensitive information through the referral form. Only provide information that is relevant to the referral or service request.
Cookies
Our website may use cookies and similar technologies to improve website functionality, security and user experience.
Cookies are small files stored on your device when you visit a website. They may help the website remember preferences, protect forms from spam, improve loading speed, or understand how visitors use the website.
We may also use third-party services, such as analytics tools, security tools, embedded maps, or contact form protections, which may set their own cookies.
You can control or disable cookies through your browser settings. Please note that some parts of the website may not function properly if cookies are disabled.
Embedded Content From Other Websites
Pages or articles on our website may include embedded content such as videos, images, links, articles or maps from other websites.
Embedded content from other websites behaves in the same way as if you visited that external website directly. These websites may collect data about you, use cookies, embed third-party tracking and monitor your interaction with that content.
We are not responsible for the privacy practices of external websites. We encourage you to read their privacy policies.
Third-Party Links
Our website may contain links to external websites, including NDIS resources and other helpful information. These links are provided for convenience only.
Once you leave our website, we are not responsible for the privacy, security or content of external websites.
Who We Share Your Data With
We may share your personal information only where necessary and appropriate, including with:
- Our staff or authorised representatives
- Service providers who assist with website hosting, email, IT or administration
- Support coordinators, carers, family members or other providers, where you have consented
- Government agencies, regulators or legal authorities where required by law
- Emergency services, where necessary to protect health or safety
- Booking system provider – Google, where you use appointment booking features on our website
How Long We Retain Your Data
We retain personal information only for as long as necessary for the purpose it was collected, including to provide services, respond to enquiries, meet legal obligations and maintain business records.
How We Protect Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure.
These steps may include:
- Secure website hosting
- Password-protected systems
- Limited access to personal information
- Staff confidentiality practices
- Secure storage of records where applicable
However, no online transmission or electronic storage method is completely secure. We encourage users to take care when submitting information online.
What Rights You Have Over Your Data
You may request access to the personal information we hold about you. You may also request that we correct inaccurate or outdated information.
You may also request that we erase personal data we hold about you. This does not include information we are required to keep for legal, administrative, insurance, compliance or security purposes.
To make a request, please contact us at:
Where Your Data Is Sent
Website data may also be processed by third-party services used for hosting, website security, analytics, email delivery or form submissions.
If you use our appointment booking tool, your booking information may be processed by Google or other third-party calendar/booking providers.
NDIS and Sensitive Information
As a disability support provider, we may collect information about your disability, support needs, goals, NDIS plan or related circumstances when you choose to provide it.
We treat this information as sensitive and handle it with care. We only use this information for purposes related to responding to your enquiry, arranging supports, delivering services or meeting legal and compliance requirements.
Where appropriate, we may request your consent before sharing information with support coordinators, carers, health professionals or other service providers.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our website, services, legal requirements or business practices.
The updated version will be published on this page with the revised date.
Contact Us
If you have any questions about this Privacy Policy or how your personal information is handled, please contact us:
Vidoma Care and Disability Services Pty Ltd Email: admin@vidomacare.com.au
Phone: 0410 542 506 / 0455 727 044
ABN: 79 682 926 101